Contact
Contact Us
We’re here for you — every question, comment, or story helps us grow.
General Inquiries
Questions about products, partnerships, or press? Reach our team directly.
Email: info@puebloremedy.com
Phone: (305) 845-3399
Orders & Shipping
Questions about your order, tracking, or returns:
Email: orders@puebloremedy.com
We respond within 24 business hours.
Business hours: Monday–Friday, 9:00 AM – 5:00 PM (COT / Colombia Time, GMT-5)
Wholesale & Retail Partnerships
Interested in carrying Pueblo Remedy in your store? Let’s connect.
Email: info@puebloremedy.com
Our Address
Pueblo Remedy
PRW LLC
407 Lincoln Rd. Suite 6H PMB 7128
Miami Beach, FL 33139
United States
Bilingual Support / Soporte Bilingüe
English: We are a Latina-led wellness brand rooted in tradition and modern clean living. Your voice matters to us.
Español: Somos una marca de bienestar liderada por mujeres latinas, arraigada en la tradición y un estilo de vida limpio y moderno. Tu voz es importante para nosotros.
Common Questions
Frequently Asked Questions
Can't find what you're looking for? Email us at info@puebloremedy.com and we'll respond within 24–48 business hours.
Yes. Our formulas are free from sulfates, parabens, phthalates, and dyes. All products are cruelty-free and vegan.
Our cucumber & eucalyptus profile is intentionally balanced to feel fresh without overwhelming the senses. It is designed for everyday use and layering.
Our hair care line is formulated for straight, wavy, and curly hair types (1C–3C). Please review product descriptions for specific compatibility guidance.
Our lotion contains a rich emollient base for longer-lasting hydration. For best absorption, apply to slightly damp skin after showering.
In warmer climates, natural vegetable-based soaps may soften slightly during transit. This does not affect performance. Store in a cool, dry place before use.
Orders are processed within 1–2 business days. Standard shipping takes 3–5 business days. Orders placed after 12 PM EST ship the following business day. We currently ship within the United States only.
We accept returns within 30 days of delivery for unused and unopened products. Because our products are personal care items, opened or used items cannot be returned. Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable unless the item arrived damaged. Email info@puebloremedy.com with your order number to begin a return.
Yes! For retail partnerships or media inquiries, please email info@puebloremedy.com.
Send Us a Message
For faster support, please include your full name, order number (if applicable), product name, and a clear description of your question. We respond within 24–48 business hours.