Shipping policy

📄 Shipping Policy – Pueblo Remedy

📦 Order Processing & Fulfillment

All orders are processed and shipped from our U.S. fulfillment partner, Witz Automated Fulfillment, within 1–2 business days (Monday–Friday). Once your order ships, you’ll receive a tracking number via email.

Please allow additional processing time during holidays or promotional launches.

🚚 Shipping Methods & Rates

Standard shipping is free on every U.S. order, with no minimum purchase requirement. The free shipping rate is automatically applied at checkout.

💵 Handling Fee

We do not charge a separate handling fee.

📍 Delivery Area

At this time, we ship to all 50 U.S. states.
We do not currently ship internationally.

📬 Delivery Issues

If your shipment is delayed, lost, or arrives damaged, please contact us within 7 days of the delivery date at orders@puebloremedy.com
Our team will work directly with our fulfillment partner and the shipping carrier to resolve any issues promptly.

🔄 Returns & Exchanges

For details on returns or exchanges, please visit our Return Policy .

💡 Additional Notes

Shipping timeframes do not include order processing time.
UPS does not deliver to P.O. Boxes, please use a valid street address.
We reserve the right to update this policy at any time.

14-Day Returns

Unused, unopened items may be returned within 14 days.

Support

Behind every order is a team, ready to help you and committed.

Secure payments

Your payment is encrypted and processed with industry-leading security standards.